Who to Call When

Questions about Child Care Licensing
DSS Division of Child Care and Early Childhood Education, Child Care Licensing and Regulatory Section (225) 342-9905

Questions about Quality Start Child Care Rating System 
Division of Child Care & Early Childhood Education - Child Care Quality
Improvement Unit (225) 342-0694

Regional DSS Child Care Quality Specialist (800) 680-9098

Regional Child Care Resource and Referral Agency (see below)

Questions about Tiered Bonus Payments Based on the Number of Stars
Division of Child Care & Early Childhood Education (225) 342-0694.

Child Care Resource and Referral Agencies (CCR&R)

Questions about Child Care Resource and Referral
Louisiana Association of Child Care Resource and Referral Agencies (LACCRRA) Toll free (866) 600-2772 or www.laccrra.org

Questions about Staff Qualifications in Quality Start
Louisiana Pathways Child Care Career Development System (800) 245-8925  http://scitech.nsula.edu/pathways/

Mental Health Consultation
Who do I call to request a Mental Health Consultant? Call Marylynn Gagnon – (504) 988-7387 or mgagnon@tulane.edu

General information questions about the mental health consultation program.
Call Allison Boothe, PhD – (504) 988-2714 or aboothe@tulane.edu

Who can I call for general information questions about conducting social emotional screenings in my child care center?  
Call the Warm Line, toll-free at (866) 345-2445 or e-mail qualitystartmhc@yahoo.com.  Calls to the Warm Line will be returned Monday – Thursday between 1pm - 3pm.  Please note that the Warm Line is for child care center directors, owners, and/or teachers who are implementing/using social-emotional screenings.  Parents may also call if they are seeking additional general information about the screenings.  Referral information and screening information about specific children is not available on the Warm Line.

Environment Rating Scale Assessments
Who do I call to begin the official ERS assessment process?  Call the Regional DSS Child Care Quality Specialist  (800) 680-9098

General information questions about the environment rating scales. 
Call Angela Keyes, PhD – (504) 988-2775 or akeyes@tulane.edu

Who do I contact to schedule a practice ERS assessment?
Area:  Baton Rouge and Northshore - Family Service of Baton Rouge - Faith Boudreaux at drboudro@charter.net
Area:  Lafayette and Lake Charles - Family Tree - Vanessa Manuel at vanessammanuel@hotmail.com
Area:  Monroe and Alexandria - Wellspring - Angela D’Angelo at adangelo@comcast.net
Area:  Shreveport and Alexandria - Wellspring - TeYonda Manning at manning5754@bellsouth.net
Area:  New Orleans and Houma - Tulane University - Mary Munoz at mmunoz@tulane.edu